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You’ve got the basics in place for a secure IT environment (modern firewall, encrypted data, endpoint security, single sign-on, endpoint management, solid backups, employee education…) Now what? Are you done?
Quick and Secure Assistance
Need help right away? Follow these simple steps to connect with our Remote Support Team.
What To Expect
While on the phone with your KalioTek team member, follow the instructions above to create a secure, real time connection. This allows us to share your mouse and keyboard. For example, if you are having trouble finding an updated video driver on the web, we can tell you what to do (on the phone or in the chat window) while we watch to make sure you are doing it correctly. Or we can do it for you (using your mouse and keyboard remotely) while you watch and learn.
We see only what you see and whatever you decide to show us on your screen. Before we view your screen, we first ask permission and request that you close all documents containing private information. At any time during a session, you can retake control of your computer by moving your mouse or pausing the session using the application.
We maintain our technology at the highest standard, ensuring superior quality and secure service, and performing regular virus checks and updates. Your browser might display a warning message before beginning the download; click ‘OK’ to start the download.
Real Time Support Keeps Your Business Humming
Downtime caused by technical difficulties is detrimental to your vital business operations. KalioTek teams use our Remote Customer Support tools to respond to your issues promptly. This enables us to conduct a thorough forensics assessment, isolate the problem, and provide an appropriate solution as quickly as possible.