Unlocking Success: Insights on Choosing Managed Service Providers for Growth

When selecting a Managed Services Provider, different kinds of providers offer very different experiences when it comes to strategic leadership, relationship and continuity of the people you are working with.  For dynamic growing companies in life sciences and technology, the differences can be important. Your needs are constantly changing and looking forward to the next level of maturity.  KalioTek’s focus on these emerging venture-backed companies makes us an ideal fit. 

The Value of IT, Security and Compliance Leadership

The level of intimacy you have with the MSP’s strategic leader will make a big difference. Are they really engaged with what your company is doing on a monthly basis?  Are they acting as an extension of your team or just a vendor? Do you trust them to make recommendations and execute with your best interests in mind? Are they competent to make these assessments in your industry and for your situation?  KalioTek provides each client with a committed virtual CIO who can answer these questions affirmatively, having worked with many emerging life science and technology companies over many years.  Large national MSPs and regional generalists provide account managers who probably can’t.  With KalioTek, you’ll get regular senior-level thinking and accountability covering IT, security and IT-related compliance, just as if you had your own internal CIO. 

Key Features

• Regular meetings with vCIO who knows your business concerns and will stick with you over time, providing strategic leadership and accountability for the entire relationship
• Manages a roadmap in support of your business milestones, such as expansion or security/compliance demanded by customers
• Blends IT capabilities with security and compliance concerns in all recommendations
• Available to early-stage emerging companies at low cost to create a foundation for growth

Continuity and Skill of the Team

The accumulated knowledge of your IT performers and their relationship with your employees also matters.  The performer’s knowledge of your industry’s best practices, the challenges of constant change, plus the trust they develop with your people all make a difference in your staff’s over satisfaction with their jobs.  Large MSPs often have high turnover and lack the team leadership that produces this intimacy and trust.  KalioTek’s solution is to retain highly skilled people who operate as a team with strong leadership.  Their focus is client satisfaction, not just completing tasks.  Most KalioTek clients work with the same people from our team for years and benefit from the efficiency and trust this produces. 

Key Features

• Team members are well-qualified, long-term KalioTek employees  – not temp contractors. We stand behind their work.
• Experienced in your industry, serving highly qualified engineers, scientists and entrepreneurs
• Several roles with different expertise are required to fully support each customer. We manage this virtual team seamlessly and transparently.
• The team is burstable and flexible to meet the changing needs of dynamic growth companies.