KalioTek Blog

When selecting a Managed Services Provider, different kinds of providers offer very different experiences when it comes to strategic leadership, relationship and continuity of the people you are working with.  For dynamic growing companies in life sciences and technology, the differences can be important. Your needs are constantly changing and looking forward to the next level of maturity.  KalioTek’s focus on these emerging venture-backed companies makes us an ideal fit. 

In today’s rapidly evolving business landscape, selecting the right Managed Service Provider (MSP) is crucial for companies, particularly those in the life sciences and technology sectors. One of the key considerations in this decision-making process revolves around technical flexibility and the potential pitfalls of technical lock-in.

Venture-funded enterprises enlist MSPs to delegate essential yet non-core expertise in IT and security functions, allowing them to prioritize business growth. Yet feedback from numerous clients who’ve worked with other MSPs reveals a common issue:  they experience a distinct lack of attention to thoughtful and rigorous processes. While personnel may be assigned to designated roles, customers often are left to wonder when they’ll get a response and if  their problems will be resolved at all. Follow-up and accountability for service quality are missing.

The significance of technical flexibility and avoiding technology lock-in when choosing the ideal IT and security Managed Service Provider (MSP) for your business is frequently underestimated. Neglecting these factors can lead to detrimental outcomes down the line. Venture-funded technology and life science firms often demand a level of flexibility that surpasses what many MSPs typically offer.

Why MSP Fit Matters

IT support is a vital component for any business, crucial for seamless operations and high employee satisfaction. Choosing the right Managed Service Provider (MSP) can prevent costly disruptions and boost overall efficiency. A well-matched MSP ensures reliable IT systems, making a significant impact on your company’s success.

Your startup is coming together with 5 colleagues who are consulting with other companies or moonlighting from their current jobs.  You’re making presentations to investors and interviewing candidates for key founding roles.  It’s an exciting time. You’re all thinking about the product and market opportunity, not about the security of the valuable IP being created. Everyone is using different IT tools – personal consumer email, Dropbox, Office 365, Google Docs, etc. As companies get formed, it is not uncommon for this ad-hoc structure to persist for some time.